Eight Atlanta VOIP tips

Companies and government entities streamlining voice and data connectivity call on Ascend Communications from Loganville Georgia for Atlanta phone system installers. Company management professionals look at voice over Internet Protocol (VoIP) solutions. Companies with single or multiple locations look at the benefit of multi-site implementations and the recoverability VoIP offers in the event of disaster scenarios. VoIP is highly maleable voice communications product and more and more companies plan to implement VoIP.

1. DEVELOP A COMPREHENSIVE ENTERPRISE STRATEGY.

VoIP gives us the flexibility to address the needs of the main offices as well as neglected outposts of the busness enterprise. Information Technology (IT) or telecom services within companies can deploy a more uniform approach with VoIP. An enterprise strategy should encompass locations with one to however many extensions plus data for teleconfernecing and multimedia training. VoIP helps address your goals to best to technology. VoIP can do the voice functions while lowering costs by eliminating pots (plain old telephone service) costs in some locations. For example, presence indications can utilize far flung resources and available staff and centralized VoIP serves as a driver of efficiencies and satisfier of needs.

2. SETTLE ON A SIMPLE AND SOLID JUSTIFICATION

Clear objectives and business goals rely on quantifiable outcomes and consider the total cost of ownership and costs at implementation. Savings in payroll, better service, found opportunities and better care of both telecom and general infrastructure are gains in a companies effectiveness.

3. COLLABORATE WITH IT, CUSTOMER SERVICE, UNIT MANAGERS – NOT JUST MANAGEMENT

VoIP joins voice and data fulfilling the utilization of available technologies. Both IT and telecom experts within your company with the advice of unit leaders help look at how VoIP ihas the potential to transform resource delivery across the enterprise. VoIP triggers increased productivity in corporate roles including customer service, purchasing, marketing, human resources and facility utilization.

4. UTILIZE ASCEND COMMUNICATIONS MIGRATION EXPERIENCE

Wth hundreds of telecom changeovers under their belt, the experrts at Ascend Technologies can offer VoIP expertise tailored to your companies situation. Ascend offers both IP-centric solutions and voice data mix solutions. Voice quality and compatibility lead most consumer minded providers to avoid the ‘running the business on a cell-phone’ sound that still plagues some high tech solutions. These hybrid answers leverage older pots technology along with T1 trunks between sites with VOIP to desktop voice stations where the load balancing and network utilization within a customer facility can be robustly managed and over-engineered. Addicitonally your Ascend Technologies experts are familiar with both open standards VoIP and proprietary IP telephony solutions. We can help you change over from older TDM solutions gradually or immediately where a new site or facility warrants examination of a more aggressive changeover.

Envision your end state, and then define a path to get there. Many factors such as application needs, existing infrastructure, existing vendors and relationships, maturity of existing equipment, cost, and risk must be factored into your migration plan.

6. GENERIC VOIP ISSUES

IT and telecom units within companies will be familiar with four concerns with VoIP

  1. security
  2. scalability
  3. reliability
  4. quality

7. TECHNOLOGY AND STANDARDS

 Session Initiation Protocol (SIP), VoIP, interoperability, open source, proprietary, cabling, Power over Ethernet (PoE), voice encoding (G.711, G.729, and G.723), Mean Opinion Score (MOS) testing (3.5 to 4.5) are juszt some of the buzzwords that your IT and telecom leaders will need to know backwards and forwards.

Quality of voice and the manageability of bandwidth lead most high quality orientated solutions to not compress voice locally. If large chunks of voice communication are spread over less controlled networking segments of the wide area network, compression comes into play.

8. PREPARE IT AND TELECOME SEGMENTS OF YOUR COMPANY FOR THE GRADUAL MERGE OF SKILL SETS.

Companies will be most responsive by moving forward to have on hand the skill sets that support this VOIP telephony and internet / networking backbone environment. The new technologies centralize management of a distributed data and voice carrying network, putting voice on your data on a single foundation and using standards for IP telephony instead of the long troublesome dependence on proprietary telecom equipment. Core infrastructure of the structured cabling and network packet delivery backbone belongs in IT while specialized programming and application of VOIP integration with information systems lead companies to develop a competitive edge by leveraging the available features of the integration. Core call center applications such as IVR, CTI, routing, reporting, prompting, workforce management, quality of service and call recording all may require a specialist withhin the IT umbrella to deal with the voice services carried on top of the normal data connectivity structure.

Replacement of the phone system is not an end point to the project. The achievement of new equipment on the CEO’s desk is merely the installation of a platform that can be used to further raise the level of service in a competitive world a company delivers to its customers and to its bottom line. VoIP reduces cost and complexity but also adds requirements to monitor the network, voice quality and configure the application to provide the optimizations that lead to lower costs and enhanced productivity. Deploying VoIP in the contact center requires dedication of the appropriate resources both during changeover and to maintain ongoing efficient operation and configuration. Configuration of the voice system for smaller companies can be completely delegated to Ascend Technologies, but larger companies should consider the cost savings and response advantage they can afford with a dedicated staff within the IT structure. Network assessment and planning specialties are suitable groundwork skills for staff to become proficient at VOIP configuration.

Comapnies that implement VoIP need to assess the network for capacityand the ability of your switches and routers to fulfill the quality of service (QoS) controls, security, and durability. VoIP is to simplifies integration between the voice and data segments of the network backbone but requires proficient management to interface with the changing requirements and standards in the telecom world.

Companies not willing to be left behind in the Atlanta Georgia area should call Ascend Technologies for Atlanta Phone Systems Installation